Billing

Cancellation & Refund Policy

Effective date: 1 October 2026

This Policy explains how cancellation, renewal and refund requests are handled for YOGEXA subscription services. It should be read together with the Terms & Conditions and any information shown at checkout.

1. Subscription billing

YOGEXA paid plans are billed according to the price and billing period shown at checkout. Where automatic renewal is enabled, the payment method authorized through the payment provider may be used for future renewal charges until automatic renewal is cancelled or otherwise stops.

2. Cancelling automatic renewal

An authorized Owner or Admin may cancel automatic renewal through the subscription or billing controls available in YOGEXA. Cancellation stops future automatic renewal charges after the current paid period. Unless otherwise required by applicable law, cancellation does not by itself reverse a payment already completed for the current billing period.

3. Access after cancellation

Where a paid subscription is cancelled during an active billing period, access to the paid plan is ordinarily intended to continue until the end of that already-paid period, subject to the Terms & Conditions, account security, payment reversals, chargebacks, or other lawful grounds for suspension.

4. Refunds

YOGEXA is a digital software service and does not involve the return of physical goods. Subscription fees are generally non-refundable once a paid billing period has begun, except where a refund is required by applicable law or is approved after review of the particular circumstances.

Examples that may be reviewed include an accidental duplicate charge, a payment collected after a valid cancellation should already have taken effect, or a confirmed technical/payment-processing error attributable to the service. A request does not guarantee a refund.

5. Failed, reversed or disputed payments

Failed, reversed, refunded, disputed or fraudulent payments may affect paid access. Payment disputes and chargebacks are also subject to the payment provider's procedures and any applicable banking or card-network rules.

6. How to request review

For a billing or refund review, contact [email protected] with the account email, firm or practice name, payment date and enough transaction information to identify the payment. Do not send full card numbers, CVV codes, passwords or other sensitive payment credentials.

7. Processing

If a refund is approved, it will normally be submitted through the relevant payment provider. The time for funds to appear after submission depends on the provider, bank, card network and payment method. YOGEXA does not promise a specific bank-processing time that is outside its control.

8. Statutory rights

Nothing in this Policy is intended to exclude or limit a right or remedy that cannot lawfully be excluded under applicable law.

9. Contact

Billing and cancellation questions: [email protected].